We live in the era of mobile phones. From banking to shopping everything has gone online. Businesses as well as consumers buy, sell, hire, and get hired on mobile phones nowadays. However, email marketing has almost diminished in front of SMS marketing. The reason behind SMS’s rapid rise is its efficiency, cost effectiveness and accessibility. The average open rate of SMS is 98 percent. Within 3 minutes of delivery, almost 90% of messages are read whereas the open rate of emails are 90 minutes. All these statistics inform us that text messages are the most accepted channel of communication by audience.


With every passing minute, world is going more and more digital with each purchase being booked online. With these changing times, retailers and businesses have also improved and updated their customer care services. By just one click, an order is booked and shipped to buyers residential address. But that’s not all, companies have started delivering automated SMS notifications as well, which keeps the buyers informed about the parcel’s date of deportation, the date of expected delivery and parcel’s receiving confirmation as well. This service of SMS notifications helps customers remain well-informed about their order and it further strengthens the ties between customer and company as well.


According to statistics, 61% of customers say they received their ordered parcel or delivery only because of timely SMS notifications, otherwise they would have missed it for sure.

Companies send SMS notifications to their customers to inform them when their parcel is due or if there are any changes in the date of its arrival, whether there have been any delays or accidents which has delayed their parcels.

By sending automatic confirmations and updates, companies make sure that their productivity and popularity keeps increasing and customers remain satisfied.


This method of
tracking delivery keeps one well-informed about package and lessens the chances
of its loss and misplacement quite a lot. When a customer is constantly
informed about his order, he remembers receiving the package or picking it up
from the place of delivery.


By making sure that
every parcel is delivered safely to customer’s doorstep, all the fuss about
post-sale follow-up is prevented. SMS notifications make sure that customer
receive the delivery on time and by his own person, which protects the
interests of both company and customer and ensures that the package is in safe

Healthcare businesses use SMS notifications to ensure that the personal equipment and medications are delivered on time to their retailers and other customers by confirming the receipt through text messages with patients, pharmacies, and clinics.

Telecommunication companies and online stores also employ the service of text messages to track their customer’s parcels and to ensure that their valuable devices and hardware are sent and received by customers without any misdirection, loss, and misplacement, by constantly sending delivery status updates to the clienteles.


Currently, almost all stores and businesses employ the delivery tracking service through text messages to keep the customers close and their packages closer.

Frequently Asked Questions

You’ve come to the right place! You can find the answers to the most common questions we get asked by our customers. If your question is not answered below (and even if it is but you need further clarification) please don’t hesitate to get in touch with us.. Our representative will write back to you with a personalized response. You can also call us on +33 185 732 219 / +225 2724381734 / +44 744 142 6242

Your data (contacts phone numbers, emails, etc.) is completely safe. We do not share or pass on any of your data, including the mobile numbers you have uploaded. Feel free to check our terms, conditions and privacy policy.

Yes of course. You can register anytime and try our service. 20 SMS will be added to your account for free to test our service. Click here to open your account.

While we are exclusively focusing on huge demands, with 50euros you can get prepaid sms credits and start sending your sms to your contacts. Please check our pricing page for all bulk sms packages. Remember. The pricing depends on the country, the type of sms and the quantity.

No, your prepaid credits don’t expire. Your SMS credits remain available in your sms dashboard account for as long as you need them.

Yes of course. Once you have created your sms, you can select a time and date for to send your text message.

You can start sending your sms campaigns from your web dashboard, SMPP or use our API or plugins to integrate it in your web or mobile app, e-commerce website (prestashop, woocommerce, etc.).

Instantly. But depend on the volume, it can take some delay. However sometimes congestion in network may cause unavoidable delay.

No. you don’t need to use any phone number. You need to set up SENDER ID only in order to be able to send your sms campaigns. But you cannot receive a response from your customers. In case you want 2ways, you need to buy a phone number that you will use to send your sms from. Once your contacts reply, you can read and send a response directly from your web dashboard or via your own app.

You can submit for approval all SENDER IDS you plan to use in your account for yourself or your clients. Once approval you will have the option to choose one of them when sending your sms message. Trademarks and already registered third party company names are not allowed. You can use any character in these ranges a-z, A-Z and 0-9. 11 characters maximum

You will find in the REPORTS section of your dashboard all your messages which have been delivered ornot. A status will be marked at the SMS such as pending or invalid number or any other error.

Yes. You can.

Just type the mobile phone number without + or 00 with the country code. For France, start from country code 33. You will have 337650xxxxxxxx. In case, if you wish to send a message to multiple mobile numbers, separate the number with a coma (,) or space.

160characters per message. Don’t copy and paste your SMS message from applications like MS Word, Outlook, etc. because it can insert non-GSM or unicode characters in the message inadvertently. Use  notepad or any other simple txt editor. Double check special or unicode character before sending your message.

Long codes are your standard 10 digit numbers and toll-free numbers are the typical numbers with area codes 800,844,866,888, etc…In the United States and Canada, long codes are best used with 2-way communication when the SMS conversation is taking place both ways. Toll-free numbers can also be used for 2-way communication, but are also intended for A2P traffic and great for business uses like marketing and notifications.

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CxPaaS Labs is a Cloud-based Communication eXperience Platform as a Service for aggregators, OTTs, mobile network operators, retailers and enterprises.

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