Customer service and customer support service is the face of almost every industry but never more so than in travelling and hoteling industry. Providing SMS service to customers is an effective way to maximize consumer satisfaction, allowing both staff members and customers to communicate quickly and intimately with each other.

SMS confirmations can be applied to all businesses including travel agencies, airlines, tour companies, hotels, motels, resorts, restaurants, clinics, hospitals, and other reservation service providers.

Enhancing customer care and customer support through text messages is a way of SMS marketing. As SMS marketing has the highest open and read rate in all of the other marketing strategies, so it would be prudent to utilize its potential to the fullest. It is direct, accessible, and incredibly interactive.

Almost 4 billion people own a mobile that is able to support messaging service. This high open rate is critical in the time-sensitive industry of tourism, travel, hoteling, and hospitality.


75% reservations and appointments are missed because of forgetfulness. People either forget about their reservations or they forget to reschedule or cancel it. This missed dine ins and appointments cause loss in revenue of hotel and restaurant industries. They have to pay their staff members and pay for reservation setups without getting paid by the customer. This decreases these industries revenue as rate of missed reservations increases.

The hotel and travel industry make great use of SMS service to alert and notify their customers about their prior reservations by sending time-sensitive alerts. Hotels use text messages to reconfirm booking confirmations and to remind their customers on time. This decreases the chances of customers missing their reserved tables, tours, tickets or hotel and motel rooms.

SMS service is one of the most cost-efficient methods of engaging with customers and staff by hotels and restaurants. Whether for marketing purposes, reservation confirmations or for payment notifications, no other marketing channel give as much open rate as SMS. When messages get delivered and read, it increases affiliation with customers and generate revenue for businesses.

By confirming reservations in seconds from an automated booking engine or by making unconfirmed tables, rooms, and seats available to the customers through SMS service, hotels and restaurants generate revenue and fill their empty seats.

Confirming reservations beforehand helps the staff prepare the settings and requirements beforehand, which goes a long way in satisfying the customer and making him loyal to the industry.


Pharmacies, clinics, and hospitals saw 50% reduction in no shows after the staff started sending out confirmation messages to patients and buyers.

Hair and beauty salons also keep their salons full by timely asking the customers about their future reservations and confirming their intent to arrive at the appointed time.

Fitness clubs and gyms also confirm from their members their intent to join the class or training session in advance as to avoid any no show or empty sessions through SMS service.

Government organizations and other offices also keep their clients informed and notified by sending confirmation messages to clienteles about their upcoming appointments and reservations for business dinners.

Frequently Asked Questions

You’ve come to the right place! You can find the answers to the most common questions we get asked by our customers. If your question is not answered below (and even if it is but you need further clarification) please don’t hesitate to get in touch with us.. Our representative will write back to you with a personalized response. You can also call us on +33 185 732 219 / +225 2724381734 / +44 744 142 6242

Your data (contacts phone numbers, emails, etc.) is completely safe. We do not share or pass on any of your data, including the mobile numbers you have uploaded. Feel free to check our terms, conditions and privacy policy.

Yes of course. You can register anytime and try our service. 20 SMS will be added to your account for free to test our service. Click here to open your account.

While we are exclusively focusing on huge demands, with 50euros you can get prepaid sms credits and start sending your sms to your contacts. Please check our pricing page for all bulk sms packages. Remember. The pricing depends on the country, the type of sms and the quantity.

No, your prepaid credits don’t expire. Your SMS credits remain available in your sms dashboard account for as long as you need them.

Yes of course. Once you have created your sms, you can select a time and date for to send your text message.

You can start sending your sms campaigns from your web dashboard, SMPP or use our API or plugins to integrate it in your web or mobile app, e-commerce website (prestashop, woocommerce, etc.).

Instantly. But depend on the volume, it can take some delay. However sometimes congestion in network may cause unavoidable delay.

No. you don’t need to use any phone number. You need to set up SENDER ID only in order to be able to send your sms campaigns. But you cannot receive a response from your customers. In case you want 2ways, you need to buy a phone number that you will use to send your sms from. Once your contacts reply, you can read and send a response directly from your web dashboard or via your own app.

You can submit for approval all SENDER IDS you plan to use in your account for yourself or your clients. Once approval you will have the option to choose one of them when sending your sms message. Trademarks and already registered third party company names are not allowed. You can use any character in these ranges a-z, A-Z and 0-9. 11 characters maximum

You will find in the REPORTS section of your dashboard all your messages which have been delivered ornot. A status will be marked at the SMS such as pending or invalid number or any other error.

Yes. You can.

Just type the mobile phone number without + or 00 with the country code. For France, start from country code 33. You will have 337650xxxxxxxx. In case, if you wish to send a message to multiple mobile numbers, separate the number with a coma (,) or space.

160characters per message. Don’t copy and paste your SMS message from applications like MS Word, Outlook, etc. because it can insert non-GSM or unicode characters in the message inadvertently. Use  notepad or any other simple txt editor. Double check special or unicode character before sending your message.

Long codes are your standard 10 digit numbers and toll-free numbers are the typical numbers with area codes 800,844,866,888, etc…In the United States and Canada, long codes are best used with 2-way communication when the SMS conversation is taking place both ways. Toll-free numbers can also be used for 2-way communication, but are also intended for A2P traffic and great for business uses like marketing and notifications.

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CxPaaS Labs is a Cloud-based Communication eXperience Platform as a Service for aggregators, OTTs, mobile network operators, retailers and enterprises.

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