Half of the businesses around the world generate revenue through sales. From grocery stores to boutiques, from call centers to stock exchange, sales and customer engagement is a must for these businesses to boom.

Previously, through landline calls and email marketing, these businesses used to connect with their customers worldwide. However, SMS marketing is much more accessible, cost effective and quick as compared to landline calls and email service. SMS service has higher opening rate, with 90% of messages being read within three minutes of delivery.


SMS marketing has changed the way, world is perceived and lived. With over 4 billion mobile users and almost 3 billion of them smartphone users, the best and fastest way to reach mass audience is through SMS. According to statistics, 54% of customers claim that SMS marketing of brands and stores led them to visit their website or their store.

By sending timely notifications, updates and alerts stores make sure that their customers remain up-to-date and aware of changes, improvements, and exclusive offers and discounts.

SMS reminders make sure that store’s conversations, quotes, and proposals are read by customers on time and delivery. This lessens their chances of missing any important sale, offer, discount or new arrivals.


Through SMS marketing, businesses and stores also keep a personal two-way conversation with customers which not only make them loyal to the stores but also bring them back again and again.

It is not easy to keep customers engaged these days. Short attention span and growing number of distractions keep the customers from reading long emails or receiving landline calls. In such times, it is often difficult to even get messages in front of target audience. However, when text messages are used correctly, they have the ability to cut through noise and capture audience’s attention, which emails, and long phone calls don’t.


Real states and insurance companies also use SMS service to keep prospective buyers and clients up-to-date and involved in the sales process by using SMS service which furthers client engagement and boosts the prospect of sales. Another great benefit of SMS marketing is the ease to keep different campaigns with different clients ongoing at once. Through SMS, customers are kept engaged in sale’s process and are kept notified of any changes and confirmations in their orders.

To boost customer and sales engagement, automotive and automobile industries use SMS marketing as well. SMS marketing drives sales and grows communication when it is used as part of sales and financing conversations.


Automobile industries tact experience of sales closure both in a professional and personal way by sending SMS confirmation of both manufacture and delivery processes which further boosts customer’s trust and approval of these industries and generate more revenue.

Customer care and sales engagement is interrelated, and one can’t be separated from the other nowadays. Each business and store have been flourishing their business and sales by developing a relation of trust and engagement with them through SMS service.

Frequently Asked Questions

You’ve come to the right place! You can find the answers to the most common questions we get asked by our customers. If your question is not answered below (and even if it is but you need further clarification) please don’t hesitate to get in touch with us.. Our representative will write back to you with a personalized response. You can also call us on +33 185 732 219 / +225 2724381734 / +44 744 142 6242

Your data (contacts phone numbers, emails, etc.) is completely safe. We do not share or pass on any of your data, including the mobile numbers you have uploaded. Feel free to check our terms, conditions and privacy policy.

Yes of course. You can register anytime and try our service. 20 SMS will be added to your account for free to test our service. Click here to open your account.

While we are exclusively focusing on huge demands, with 50euros you can get prepaid sms credits and start sending your sms to your contacts. Please check our pricing page for all bulk sms packages. Remember. The pricing depends on the country, the type of sms and the quantity.

No, your prepaid credits don’t expire. Your SMS credits remain available in your sms dashboard account for as long as you need them.

Yes of course. Once you have created your sms, you can select a time and date for to send your text message.

You can start sending your sms campaigns from your web dashboard, SMPP or use our API or plugins to integrate it in your web or mobile app, e-commerce website (prestashop, woocommerce, etc.).

Instantly. But depend on the volume, it can take some delay. However sometimes congestion in network may cause unavoidable delay.

No. you don’t need to use any phone number. You need to set up SENDER ID only in order to be able to send your sms campaigns. But you cannot receive a response from your customers. In case you want 2ways, you need to buy a phone number that you will use to send your sms from. Once your contacts reply, you can read and send a response directly from your web dashboard or via your own app.

You can submit for approval all SENDER IDS you plan to use in your account for yourself or your clients. Once approval you will have the option to choose one of them when sending your sms message. Trademarks and already registered third party company names are not allowed. You can use any character in these ranges a-z, A-Z and 0-9. 11 characters maximum

You will find in the REPORTS section of your dashboard all your messages which have been delivered ornot. A status will be marked at the SMS such as pending or invalid number or any other error.

Yes. You can.

Just type the mobile phone number without + or 00 with the country code. For France, start from country code 33. You will have 337650xxxxxxxx. In case, if you wish to send a message to multiple mobile numbers, separate the number with a coma (,) or space.

160characters per message. Don’t copy and paste your SMS message from applications like MS Word, Outlook, etc. because it can insert non-GSM or unicode characters in the message inadvertently. Use  notepad or any other simple txt editor. Double check special or unicode character before sending your message.

Long codes are your standard 10 digit numbers and toll-free numbers are the typical numbers with area codes 800,844,866,888, etc…In the United States and Canada, long codes are best used with 2-way communication when the SMS conversation is taking place both ways. Toll-free numbers can also be used for 2-way communication, but are also intended for A2P traffic and great for business uses like marketing and notifications.

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CxPaaS Labs is a Cloud-based Communication eXperience Platform as a Service for aggregators, OTTs, mobile network operators, retailers and enterprises.

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